(4.3 / 5)1783+ Ratings

TomTop Reviews

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Overall Rating

4.3

9 Reviews

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About TomTop

Tomtop.com is a global online retail company that offers a wide range of products, including video games, computer accessories, mobile phone accessories, clothing, home and garden items, jewelry, media player, car accessories, RC models, and more. Established in June 2004, it has grown into a trusted wholesale and retail shop. The company is recognized for its diverse and high-quality products and is known to offer competitive prices and free coupons. Tomtop.com values customer privacy and security, implementing industry-standard Secure Sockets Layer (SSL) encryption to protect data transmission. They also have a privacy policy in place to ensure that customer information is not disclosed to outside parties. The website is verified by PayPal and certified by McAfee SECURE to provide additional assurance to customers regarding the safety of their transactions.

TomTop Pros & Cons

Pros:

Affordable Prices: Tomtop.com is known for offering competitive prices on a wide range of products.
Variety of Products: The website provides a diverse assortment of goods, including electronics, games, and other consumer items.
Reasonable Shipping Times: Many customers have reported that Tomtop.com ships items within a reasonable timeframe.

Cons:

Customer Service Issues: There are numerous complaints about poor customer service, including unresponsive support and difficulty in resolving issues.
Product Quality Concerns: Many reviewers have expressed dissatisfaction with the quality of products, citing issues like defective items and poor sizing.
Return and Refund Issues: There are reports of difficulties in returning or getting refunds for defective or incorrect items.
Scam Allegations: Some users have experienced scams, including receiving fake shipping numbers and not receiving the ordered products.

Overall, while Tomtop.com offers affordable prices and a wide selection of products, its poor customer service and quality control issues make it a risky choice for many consumers.

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TomTop Customer Reviews (9)

0/5

Lance Johnson

Verified Buyer

Feb 7, 2023

Ray Conkling

Verified Buyer

Feb 7, 2023

Wendy Wilkerson

Verified Buyer

Feb 7, 2023

Cathey Murphy

Verified Buyer

Feb 6, 2023

Szabina Gyôrffi

Verified Buyer

Feb 6, 2023

Alberica Cocci

Verified Buyer

Feb 6, 2023

Zalina Vizirov

Verified Buyer

Feb 6, 2023

Fiamma Ferri

Verified Buyer

Feb 5, 2023

Madeleine Spencer

Verified Buyer

Feb 4, 2023

TomTop Customer’s Q&A

No question yet

TomTop Features and Benefits

Tomtop.com offers several key features and benefits:

Best Price: One of the advantages of this website is its competitive pricing.
Variability of Products: Tomtop plays a major role in the international market with a wide range of products.
Optimized Shipping: The site has an optimized procedure for payment receiving, order confirmation, and package sending.
High Quality: The products are not only uniquely designed, but also made with durable materials. There's a money-back guarantee in 45 days and a 1-year repair warranty.
Secure Shopping: The website is a verified Paypal merchant and is tested daily by McAfee SECURE, which helps protect you from identity theft, viruses, spyware, and other online threats.
Rewards Program: Customers can earn points and rewards, and there's also an affiliate program.

These features make shopping on Tomtop.com a convenient and rewarding experience. Enjoy shopping!

TomTop Pricing

Tomtop.com offers a wide range of products with varying prices depending on the category. Here are some general price ranges:

Smartphones and electronics: $10-$100
Computers and accessories: $5-$200
Hobby and recreation: $20-$300
Car accessories and outdoor equipment: $50
Fashion (clothing and accessories): $1-$100, with shoes starting at $5
Jewelry and home decor: $20 on average

Payment options include PayPal, major credit cards (Visa, MasterCard, American Express, JCB), and other methods like WebMoney, Qiwi, and Cash on Delivery for some orders. Shipping costs and times vary, with standard shipping from local warehouses taking 2-5 business days after a 1-3 day processing time, and 7-10 business days for items shipped from China.

About Tomtop.com Payment Method?

Tomtop.com accepts a variety of secure payment methods to accommodate global customers. These include PayPal, where users can log in to their account or use Credit Card Express, and Credit Card payments directly on the site. For larger transactions, particularly orders exceeding $500, customers have the option of Wire Transfer. Other methods available are BOLETO, QIWI, Yandex, and Cash on Delivery for select countries. It's important to note that while Tomtop does not charge any fees for credit card payments, some credit card companies may impose a currency conversion fee. Additionally, Tomtop points can be used to receive discounts on purchases, provided the order value reaches a certain threshold and the points have not expired.

TomTop FAQs

TomTop Alternatives

Here are the top 10 alternatives to Tomtop.com:

Aliexpress.com
Dhgate.com
Rosewholesale.com
Made-in-china.com
Wholesale7.net
DealExtreme
Zalando
Rose Wholesale
Wholesale7
DealExtreme

These alternatives offer a variety of products and services similar to Tomtop, including electronics, fashion, home decor, and more. They also provide various payment options and shipping to many countries worldwide. Happy shopping!

How To Open A TomTop Account?

To open an account on Tomtop.com, follow these steps:

Visit the Tomtop.com website.
Locate and click on the "Sign In" or "Join Free" button usually at the top right corner of the homepage.
A new page will open. Click on the "Create Your Account" button.
Fill in the required details such as email address and password.
Click on the "Create Your Account" button to complete the registration process.
An email will be sent to the provided email address for verification. Click on the verification link in the email to activate the account.

Remember to keep the login details safe for future use. Enjoy shopping on Tomtop!

About Tomtop.com Popular Products and Services?

Tomtop.com is renowned for a diverse array of products, with RC toys, cell phones, home decor, dresses, cameras, test equipment, and sporting goods being particularly popular. These items are offered with the convenience of worldwide free shipping, catering to a global customer base. The platform's popularity is bolstered by its commitment to providing a variety of high-quality goods across multiple categories, ensuring that shoppers can find nearly everything they need in one place.

Tomtop.com Return Policy?

Tomtop.com has a return policy that allows customers to return most items within 45 days of receiving them. If a product has stopped working correctly within the warranty period, customers are covered by a warranty procedure. For items damaged during shipping, customers are eligible for a full refund, provided they can show proof of damage. If the received items are not as described, customers can request a replacement or a full refund. As for the shipping policy, Tomtop.com offers free shipping worldwide with no minimum purchase required. Customers can choose their preferred shipping methods during the checkout process, but for EMS and Expedited Shipping, an extra fee is applicable. Orders are generally shipped within 24 hours, and different shipping methods are available, including Airmail, EMS, DHL, and UPS.

Is there free shipping available for TomTop products?

Yes, if the products are marked as "free shipping," then you do not need to pay for shipping costs. Free shipping is available to the entire world.

What is the shipping time for TomTop orders using ES Warehouse Express shipping?

ES Warehouse Express shipping takes 3-7 business days to be delivered to Spain and other European Union countries.

What is TomTop’s offer of entering email?

The offer is to enter your email address to receive a $50 cash coupon.

What’s TomTop’s warranty policy?

All products have a 12-month warranty, excluding Jewellery, Wallpapers, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationeries, and RC Models. Sports accessories usually have a 2-month warranty.

Can I cancel my TomTop order?

Cancellation possible within 14 days of receiving goods or contract conclusion for non-tangible services or digital content.

What are the shipping options on Tomtop.com?

Tomtop.com offers a variety of shipping options to cater to different needs. Customers can enjoy free shipping worldwide with no minimum purchase required. For those who prefer faster delivery, Expedited Shipping such as DHL is available, which typically takes 3-7 business days. Additionally, shipping from local warehouses is possible, with services like Royal Mail, USPS, and DHL providing delivery within 2-15 business days, depending on the warehouse's location and destination country. It's important to note that for certain expedited services like EMS, an extra shipping fee may apply. Customers have the flexibility to select their preferred shipping method during the checkout process.

About Tomtop.com Prices and Cost?

Tomtop.com offers a range of products with prices that vary depending on the category. Smartphones and electronics can cost between $10-$100, while computers and accessories may start from $5 up to $200. Items related to hobby and recreation are priced within the $20-$300 range. Car accessories and outdoor equipment typically average around $50. For fashion, clothing and accessories might be found anywhere between $1 and $100, with shoes starting at $5. Jewelry and home decor items generally cost around $20 on average. Payment options include PayPal, major credit cards like Visa, MasterCard, American Express, and JCB, as well as WebMoney, Qiwi, and Cash on Delivery for some orders. Shipping methods include Airmail, registered mail, EMS, and DHL from China, with local warehouses in the US, Canada, and parts of Europe to expedite delivery. Shipping costs and times vary, with standard shipping from local warehouses taking 2-5 business days after a 1-3 day processing time, and 7-10 business days for items shipped from China. Expedited shipping options are also available. It is noted that only selected items are eligible for free shipping.